Russian store assistants smiling more, says customer service report
(Russia Beyond the Headlines – rbth.ru – Marina Obrazkova, RBTH – April 7, 2015) Russia has come 15th out of 69 countries for the friendliness of its customer service, according to data from the Smiling Report, an annual evaluation of how warmly shoppers are greeted around the world. Analysts and industry insiders say that Russia’s approach to customer service has drastically changed in […]
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